cancellation policy

  We are pleased to announce that, to today’s date, no Covid19 cases were reported or traced back to our clinic. We want to thank all of you for making this happen. It could not have been possible without your cooperation and willingness to maintain social distancing and sanitation requirements while in the clinic. We see that our commitment to CDC and PPE requirements makes a difference!

  As Covid positive cases are increasing throughout the world and at home, we want to reinforce the importance of working together toward implementing CDC & PPE behaviors to manage the spread of the virus.

Today, Austin is in stage 3, there is a chance the city will go back to stage 4 in the near future. We are closely monitoring the COVID situation and we will act accordingly.

Through this season, we plan on remaining open as an essential business as many of you reported our services as essential throughout the pandemic.

We are taking this opportunity to remind you that your safety and the safety of our employees are of the utmost importance to us. We work daily toward maintaining a safe, relaxing, and soothing environment for you to come rest and heal.  Our clinic will continue to have less than 10 individuals at once in a room while applying the CDC and PPE requirements set in place last May 2020, at reopening. For your convenience, at the bottom of this newsletter, are the CDC and PPE requirements currently in place at Acupuncture Together.

We look forward to having you at the clinic!

In gratitude and health,
Dr. Guillaume Vincent

  Holidays are going to look very different for some and for others may be very similar to past years. No matter the circumstances, our theme for this holiday season is “do your best with what you got!”. If it is a thanksgiving alone at home, know that we are doing the same and that you are not alone. Great time to read a book, go on a walk, take a nap, and invest in self-care. If it is a Thanksgiving with family and friends yet disturbed by social distancing and PPEs, give yourself a tap on the back, you are doing your best.

We are very grateful to all of you, for your trust and loyalty!

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Book your treatment on our slowest shifts, when the treatment room is not busy.
Slowest shifts: Wednesday 9am-2pm & Friday 9am-2pm

On our online scheduler you can identify which shifts are the slowest by the amount of available time slots.  Otherwise, you can call or text us and we will gladly assist you in finding the best time for you.

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Cancellation Policy Update

  If you have scheduled an appointment with us, we are saving a chair just for you. With respect to our intention to provide high quality acupuncture with affordable prices we ask for 24 hours of advanced notice if you must cancel or reschedule an appointment. This gives us time to fill the vacant space in our schedule and helps us keep rates affordable. You may cancel or reschedule by phone or by using our online appointment scheduler. You may also leave us a voicemail or text outside of regular business hours.

 Please note:

• A $25 late cancellation fee will be charged* for appointments cancelled or rescheduled within 24 hours.
• A $33 fee will be charged* for “No Show” appointments.

Thank you for cooperation and understanding.

– Acupuncture Together Staff –

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     As recommended by the City of Austin and the CDC, we are continuing to apply social distances and PPE requirements. Many of you have expressed positive feedback regarding the processes in place at Acupuncture Together and have shared with us “feeling safer here” than in many other establishments. We value your loyalty and your trust.

STAGE 3 – CDC and PPE requirements

Masks are required to enter the clinic.

All chairs are at least 6 feet away from each other.

Temperature checks.

Stay home if you are sick or have been sick within the last 14 days prior to your visit.

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